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Frequently Asked Questions

How long will my project take?

The project duration will have been estimated at the contract stage. It should be remembered however that any delays or changes to schedules of work could affect the project length.

I am worried my home may turn into a building site?

This is obviously a concern to all of our customers and no matter what you might expect, you can never truly prepare yourself.

DMB is fully insured and we take pride in making sure our customers feel, as much as possible, at ease during the process.

Any specific concerns, please let us know and we can address them accordingly.

What are Building Regulations?

Building Regulations are what all building works have to adhere to, whether it is fire, escape and access, or trip hazards. Everything is set out within the government building regulations, which all building work must be carried out to.

What are PDRs?

Permitted Development Rights are a certain criteria that apply to works that can be carried out on your home, without planning permission.

A lot of projects nowadays do not need planning permission but do ask if you are not sure.

What is a Party Wall?

The Party Wall Act of 1996 was brought in to protect walls and foundations of walls between neighbours.

Any work that you carry out to a shared wall or foundation will fall under the Party Wall Act. We do not offer a party wall service but can offer advice on how to go about gaining a party wall agreement.

Do you guarantee your works?

As standard, we offer a 6 months defects liability period for all of our projects. This period of cover takes into account faulty products sourced and fitted by DMB.

Unfortunately it would not include issues that have occurred as a result of pre-existing problems, work done by customerís suppliers or products sourced by the customer.

Do I need to move out?

This is always a good idea if you are having large scale works carried out. It does create efficiencies in the costs and if you are intending to move out at any stage, please do tell us ahead of time and we can schedule in site activities to tie in with this.

It can be quite demanding to have building works on your home. If moving out is not an option, then a well timed holiday or staying with friends and family, can really help give you some time away from the project.

 

Do I need planning permission?

Within the initial Stage 1 process, you will be told whether planning will be needed or not. If planning is needed then we will need to enter a planning permission.

Why isnít anything happening?

The main thing to remember is that we are always working on your project, to make sure it can move forward in the most efficient way possible, on time and to budget, whilst being finished to a high standard.

While we may not be actively working on the project at your home, it does not mean we are not working on it in other ways. If you are concerned at any point then please email or ring us and we will reply as soon as possible.

We care about any concerns you have, so please get in contact and donít let a slight worry turn into a frantic panic.

I am worried about security?

Site security is extremely important to us. That is why we have designated contact numbers for you to contact day or night if there is an issue.

We make sure that at the end of each day the site is as secure as possible. Before we start work it would be worth telling us of any alarms or procedures we have to adhere to on a daily basis, for example: leaving the hallway light on.

Should I notify my home insurance company?

It is important that you do notify your home insurer.

DMB does have their own insurance for the works and liabilities, however, your home insurance is a separate matter. Not only will you have to amend the schedule, as your home will be worth more after it has been altered, but you will also need to make them aware that works are taking place.

Can I insure the works and the project?

We offer insurance backed guarantees for 2, 5 or 10 years; costs vary depending upon the size of the project.

What happens if it rains?

We will be as upset about this as you, as we want to get on with our project, however it does affect and will always affect the way a project runs.

Work might slow down because we will be restricted by the work that we can do, especially with loft conversions and extensions.

We will try our best to make sure we do all that is possible to push the project along.

What if I need to contact you?

We will always be contactable either by email or phone. We have a fully operating office, which is open between 9am and 5pm daily, Monday to Friday.

We also supply mobile phone numbers to key site operating staff so if you do need to contact us out of hours or in the event of an emergency, you can.

We would ask, however, that if it is not an emergency and doesnít need immediate attention, that you either email us or wait until the office has re-opened.

How long will my project take?

The project duration will have been estimated at the contract stage. It should be remembered however that any delays or changes to schedules of work could affect the project length.

I am worried my home may turn into a building site?

This is obviously a concern to all of our customers and no matter what you might expect, you can never truly prepare yourself.

DMB is fully insured and we take pride in making sure our customers feel, as much as possible, at ease during the process.

Any specific concerns, please let us know and we can address them accordingly.

What are Building Regulations?

Building Regulations are what all building works have to adhere to, whether it is fire, escape and access, or trip hazards. Everything is set out within the government building regulations, which all building work must be carried out to.

What are PDRs?

Permitted Development Rights are a certain criteria that apply to works that can be carried out on your home, without planning permission.

A lot of projects nowadays do not need planning permission but do ask if you are not sure.

What is a Party Wall?

The Party Wall Act of 1996 was brought in to protect walls and foundations of walls between neighbours.

Any work that you carry out to a shared wall or foundation will fall under the Party Wall Act. We do not offer a party wall service but can offer advice on how to go about gaining a party wall agreement.

Do you guarantee your works?

As standard, we offer a 6 months defects liability period for all of our projects. This period of cover takes into account faulty products sourced and fitted by DMB.

Unfortunately it would not include issues that have occurred as a result of pre-existing problems, work done by customerís suppliers or products sourced by the customer.

Do I need to move out?

This is always a good idea if you are having large scale works carried out. It does create efficiencies in the costs and if you are intending to move out at any stage, please do tell us ahead of time and we can schedule in site activities to tie in with this.

It can be quite demanding to have building works on your home. If moving out is not an option, then a well timed holiday or staying with friends and family, can really help give you some time away from the project.

Do I need planning permission?

Within the initial Stage 1 process, you will be told whether planning will be needed or not. If planning is needed then we will need to enter a planning permission.

Why isnít anything happening?

The main thing to remember is that we are always working on your project, to make sure it can move forward in the most efficient way possible, on time and to budget, whilst being finished to a high standard.

While we may not be actively working on the project at your home, it does not mean we are not working on it in other ways. If you are concerned at any point then please email or ring us and we will reply as soon as possible.

We care about any concerns you have, so please get in contact and donít let a slight worry turn into a frantic panic.

I am worried about security?

Site security is extremely important to us. That is why we have designated contact numbers for you to contact day or night if there is an issue.

We make sure that at the end of each day the site is as secure as possible. Before we start work it would be worth telling us of any alarms or procedures we have to adhere to on a daily basis, for example: leaving the hallway light on.

Should I notify my home insurance company?

It is important that you do notify your home insurer.

DMB does have their own insurance for the works and liabilities, however, your home insurance is a separate matter. Not only will you have to amend the schedule, as your home will be worth more after it has been altered, but you will also need to make them aware that works are taking place.

Can I insure the works and the project?

We offer insurance backed guarantees for 2, 5 or 10 years; costs vary depending upon the size of the project.

What happens if it rains?

We will be as upset about this as you, as we want to get on with our project, however it does affect and will always affect the way a project runs.

Work might slow down because we will be restricted by the work that we can do, especially with loft conversions and extensions.

We will try our best to make sure we do all that is possible to push the project along.

What if I need to contact you?

We will always be contactable either by email or phone. We have a fully operating office, which is open between 9am and 5pm daily, Monday to Friday.

We also supply mobile phone numbers to key site operating staff so if you do need to contact us out of hours or in the event of an emergency, you can.

We would ask, however, that if it is not an emergency and doesnít need immediate attention, that you either email us or wait until the office has re-opened.



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Home Renovations, Home Extensions, Loft Conversions, Kitchens and Bathrooms throughout Sussex including Brighton, Hove and Worthing

 

 

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